Frequently Asked Questions
Answers to your most common questions about Tow 2 Tow Transport.
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Common Questions
The things customers ask us most, answered straight.
What is your typical response time?
Our target response time is 30 to 60 minutes across London. We maintain a fleet of vehicles and a strategically positioned control centre to ensure rapid dispatch whenever you need us.
Do you cover all London postcodes?
Yes. We operate 24/7 across every London postcode, from EC1 to SE28, plus the M25 motorway. If you're in London or near the M25, we can reach you.
How does your pricing work?
We always provide a fixed quote before dispatch. No hidden charges, no surprises. You know the cost upfront so you can make an informed decision.
Do you recover accident-damaged vehicles and non-runners?
Absolutely. We specialise in accident recovery with expert handling for damaged vehicles. We also recover vehicles that won't start or run, safely transporting them to a mechanic or garage of your choice.
Can you access low-clearance car parks?
Yes. Our fleet includes specialist low-loader and flatbed vehicles specifically designed for tight spaces, underground car parks, and low-clearance structures. Just let us know the dimensions when you call.
Do you recover motorcycles?
Yes. We offer specialist motorcycle recovery with secure, stable transport. Our drivers are trained in motorcycle handling to ensure your bike is transported safely.
What payment methods do you accept?
We accept cash, card payments, bank transfers, and direct billing to insurance companies. Pay however is most convenient for you.
Can passengers ride in the recovery vehicle?
Yes. We welcome passengers in the cab for comfort and safety. You'll stay with your vehicle throughout the recovery process and can head to your destination with our driver.
Still Have Questions?
Our team is ready to help. Call us now for instant answers and immediate assistance.
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