Last updated: 30 July 2026

These terms apply to all recovery, towing, transport, jump start, extraction and storage work carried out by Tow 2 Tow Transport Ltd ("we", "us"), registered in England & Wales, company no. 16954398. By instructing us to attend, you agree to these terms.

1. Quotes and pricing

We give a fixed price before we dispatch a vehicle. That quote is based on the information you give us at the time: the location, the vehicle, and the nature of the problem. If what we find on arrival is materially different — the vehicle is in a different place, is a different size or weight class, has no rolling wheels when we were told it did, or needs winching or specialist extraction that was not described — we will tell you the revised price before we start work. You are free to decline at that point; an attendance charge may apply where we have already travelled to you.

Prices are inclusive of VAT where applicable. Waiting time beyond the first 30 minutes on site, caused by circumstances outside our control, may be chargeable at the rate quoted to you at the time.

2. Booking and cancellation

A booking is made when we confirm a price and you accept it. If you cancel before we have set off, there is no charge. If you cancel after we have set off, a call-out charge covering the journey may apply. If we cannot complete the job for reasons within our control, you pay nothing.

We attend emergencies as a priority. Where you are in a dangerous position — a live lane, a blind bend, a motorway hard shoulder — you should call the police or Highways England first and get yourself to safety before dealing with us.

3. Your vehicle

You confirm that you are the owner of the vehicle, or that you have the owner's authority to instruct its recovery or movement. If it turns out you did not, you are responsible for any loss we suffer as a result.

You must tell us about anything that affects how the vehicle can be moved: a seized gearbox, missing or locked wheels, no key, an immobiliser, low ground clearance, modifications, non-standard weight, or a damaged chassis. If you do not tell us and damage results from that omission, we are not liable for it.

4. Personal belongings

Please remove valuables and personal items before we take the vehicle. We are not responsible for money, documents, tools, electronics or other property left inside a vehicle in our care, unless the loss was caused by our negligence.

5. Access and suitability

You are responsible for telling us if the collection or delivery point has restricted access — a height barrier, a weight limit, a private road, a narrow lane, an underground car park. Where our vehicle cannot safely reach the point you have specified, we will get as close as is safe and reasonable. We will not risk damage to your vehicle, our equipment, third-party property or anyone's safety in order to complete a movement.

6. Condition on collection

Where practical, we record the condition of a vehicle at the point of collection. If you believe your vehicle has been damaged in our care, you must tell us at the point of delivery, or in writing within 48 hours of delivery, so that we can investigate while the evidence is fresh. Claims made after that window are considerably harder for either of us to resolve fairly.

7. Storage

Where we store a vehicle, storage charges accrue daily from the date of collection at the rate agreed with you, including any part-day. Vehicles are released once all recovery and storage charges have been paid in full and ownership or authority has been evidenced to our reasonable satisfaction.

We have a lien over any vehicle in our possession for unpaid charges relating to that vehicle. Where charges remain unpaid, we may exercise our statutory rights under the Torts (Interference with Goods) Act 1977, including sale of the vehicle after due notice has been given to the registered keeper.

8. Payment

Payment is due on completion unless we have agreed account terms with you in writing in advance. We accept the payment methods listed on our FAQ page. Interest on late payment from business customers may be charged under the Late Payment of Commercial Debts (Interest) Act 1998.

9. Insurance and liability

We hold motor trade and goods-in-transit insurance covering vehicles in our custody while being recovered or transported. Details are available on request.

We are liable for loss or damage caused by our negligence or by our failure to carry out the service with reasonable care and skill. We are not liable for pre-existing damage, for mechanical or electrical faults that were present or developing before we attended, for damage arising from a defect you did not disclose, or for consequential losses such as loss of use, missed appointments, hire vehicle costs or loss of profit.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, these terms do not affect your statutory rights under the Consumer Rights Act 2015.

10. Complaints

If something goes wrong, call us on 07925 801898 or message us on WhatsApp. We would far rather hear about a problem and put it right than have you leave unhappy. We aim to acknowledge complaints within two working days.

11. Governing law

These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction over any dispute arising from them.

Terms & Conditions