Last updated: 30 July 2026

This policy explains how Tow 2 Tow Transport Ltd ("we", "us", "our") collects and uses personal data. We are the data controller for the information described below. We are registered in England & Wales, company no. 16954398.

This website does not track you

We want to be direct about this, because most sites are not. This website sets no cookies. It runs no analytics, no advertising pixels, no session recording, no third-party tracking scripts of any kind. There is no cookie banner because there is nothing to consent to.

The fonts used on this site are served from our own server rather than a third-party font CDN, so loading a page does not disclose your visit to anyone else.

What we collect, and when

When you call us

When you telephone us about a recovery, we take the details we need to do the job: your name, the phone number you are calling from, your location, your vehicle's make, model, colour and registration, and a description of the problem. If we cannot reach you at the roadside we may need to call you back.

When you message us on WhatsApp

If you contact us using the WhatsApp links on this site, your message and phone number are handled through WhatsApp, which is operated by Meta Platforms Ireland Ltd. Their handling of your data is governed by WhatsApp's own privacy policy, not this one. We only see the messages you send us, and we treat them the same way we treat a phone call.

When you simply visit the site

This site is hosted on Cloudflare Pages, operated by Cloudflare, Inc. Like every web host and CDN, Cloudflare's servers automatically record technical request logs, which include your IP address, the page requested, the time, and your browser's user-agent string. Cloudflare also inspects traffic to block malicious requests before they reach the site. These logs exist for security and to keep the site running. We do not use them to build any profile of you, and we do not combine them with anything else.

Why we are allowed to use it

To perform a contract — when you ask us to recover, tow, transport or store a vehicle, we need your details to actually carry out that work and to invoice you for it.
Legitimate interests — keeping a record of jobs completed, dealing with queries and complaints afterwards, keeping our site secure, and protecting ourselves if a dispute arises about a recovery.
Legal obligation — HMRC requires us to retain financial and tax records. Where a vehicle is recovered at the request of the police or a highways authority, we may be required to share details of that recovery with them.

Who we share it with

We do not sell your personal data. We never have and we will not. We share it only where the job requires it or the law compels it:

the garage, storage yard, dealership or address you have asked us to deliver your vehicle to;
your insurer or accident management company, where they are the ones instructing or paying for the recovery;
the police or a highways authority, where a recovery is carried out at their request or where they require it;
our accountants and our own insurers, where necessary;
our hosting and messaging providers (Cloudflare, WhatsApp/Meta) purely as a consequence of the site and messaging working at all.

How long we keep it

Job records and the correspondence attached to them are kept for six years, which matches both the limitation period for contract claims in England & Wales and HMRC's record-keeping requirement. Cloudflare's server logs are retained on their standard schedule, which is considerably shorter. Enquiries that never turn into a job are deleted once it is clear nothing will come of them.

Your rights

Under the UK GDPR you have the right to ask us for a copy of the personal data we hold about you, to have inaccurate data corrected, to have data erased where we no longer have a reason to hold it, to restrict or object to how we use it, and to receive it in a portable format. You will not be charged for making a request, and we will respond within one month.

To exercise any of these rights, call us on 07925 801898 or message us on WhatsApp.

Complaints

If you think we have handled your data badly, please tell us first — we would rather fix it. You also have the right to complain directly to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes

If we change this policy we will update the date at the top of this page. Any significant change to how we use personal data will be flagged clearly rather than slipped in quietly.

Privacy Policy